Privacy Policy — ph961

ph961 is a PAGCOR-regulated online casino and sports betting platform built specifically for Filipino players. We operate the website https://ph961.net and all associated mobile-optimized services, offering slots, live casino, sports betting, e-sabong, and bingo — all within a secure, licensed digital environment.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), ph961 acts as the Personal Information Controller (PIC) — meaning we determine the purpose and means by which your personal data is processed on our Platform.

ph961 operates under the regulatory supervision of the Philippine Amusement and Gaming Corporation (PAGCOR). Our operations are fully compliant with applicable Philippine laws, including the Data Privacy Act, the Anti-Money Laundering Act (AMLA), and PAGCOR's regulatory framework for online gaming operators.

ph961 collects the minimum personal data necessary to provide our Services, comply with our legal and regulatory obligations, and protect the security of our Platform. The categories of personal data we collect are described below.

ph961 collects personal data through the following methods:

• Direct Registration: When you create a ph961 Account, you voluntarily provide your name, date of birth, email address, and mobile number. This is the primary source of your identity and contact data.
• KYC Verification Submissions: When you submit identity verification documents in response to our KYC requests, we collect the details contained in those documents including government ID numbers, date of birth confirmation, and address information.
• Financial Transactions: When you make a deposit or request a withdrawal, our payment processing partners transmit transaction data to ph961, including payment method identifiers and transaction amounts.
• Platform Activity: As you navigate and use the ph961 Platform, our systems automatically record technical data such as your IP address, browser type, device identifiers, and session activity. This is standard practice for all online platforms and is necessary for security and performance monitoring.
• Cookies and Similar Technologies: ph961 uses cookies, web beacons, and similar tracking technologies to collect data about your browsing behavior on the Platform. Please refer to Section 7 (Cookies & Tracking) for full details.
• Customer Support Interactions: When you contact ph961 support via live chat or email, we retain records of those communications to improve our service quality and for dispute resolution purposes.
• Third-Party Sources: In limited circumstances, ph961 may receive data about you from third-party identity verification services, fraud screening providers, or payment processors to supplement our own KYC and AML processes. All such third-party data sources operate under data sharing agreements consistent with the Philippine DPA.

Under the Philippine Data Privacy Act of 2012, ph961 processes your personal data on the following lawful bases:

• Contractual Necessity: Processing your identity, contact, financial, and gaming data is necessary for ph961 to perform our contract with you — specifically, to operate your Account, process deposits and withdrawals, deliver gaming services, and provide customer support.
• Legal Obligation: ph961 is legally required to collect and retain certain personal data to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Terrorism Financing Prevention and Suppression Act, and orders from competent Philippine authorities including the AMLC and NPC.
• Legitimate Interests: ph961 processes technical and gaming data to detect fraud, prevent cheating, ensure platform security, and improve our services. These processing activities are necessary for ph961's legitimate business interests and do not override your fundamental privacy rights.
• Consent: Where ph961 processes your data for optional purposes — such as sending you personalized promotional offers, bonus notifications, or marketing communications — we do so only with your prior express consent. You may withdraw this consent at any time through your Account notification settings without affecting the lawfulness of prior processing.

ph961 uses the personal data we collect for the following specific purposes:

• Account Management: To create, verify, maintain, and secure your ph961 Account, including processing login sessions and enforcing account security settings.
• Identity & Age Verification: To confirm that you meet the minimum age requirement of 21 years as mandated by PAGCOR regulations and Philippine law, and to verify your identity in compliance with KYC requirements.
• Payment Processing: To process deposits and withdrawals to and from your ph961 Account using your chosen payment methods, including GCash, Maya, BPI, BDO, UnionBank, and other supported methods.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, AMLA reporting obligations, tax reporting requirements, and lawful orders from Philippine regulatory authorities and courts.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, unauthorized access, and other security threats to the ph961 Platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behavior, to enforce player-set deposit limits and self-exclusion requests, and to fulfill ph961's responsible gaming obligations under PAGCOR guidelines.
• Customer Support: To respond to your queries, complaints, and requests submitted through live chat, email, or other support channels.
• Platform Improvement: To analyze aggregated usage patterns, identify technical issues, and improve the overall performance and user experience of the ph961 Platform.
• Marketing & Promotions (Consent-Based): To send you personalized bonus offers, promotions, and platform updates where you have provided consent to receive such communications.

ph961 does not sell your personal data. We share your personal data only in the following limited and controlled circumstances:

• PAGCOR and Philippine Regulatory Authorities: ph961 is legally required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities upon their lawful request or as required by applicable regulation.
• Payment Processors: ph961 shares the minimum necessary financial data with licensed Philippine payment processors and e-wallet providers (such as GCash, Maya, BPI, BDO) to facilitate deposit and withdrawal transactions. All payment processors engaged by ph961 are bound by data processing agreements and operate under applicable Philippine financial regulations.
• Game Providers: Certain game data (such as bet amounts, game session identifiers, and outcomes) is shared with our third-party game providers (including Pragmatic Play, PG Soft, and Jili) solely for the purpose of delivering gaming services and resolving game disputes. Game providers do not receive your full identity data.
• Identity Verification Services: ph961 may share identity documents with accredited third-party KYC and identity verification service providers to complete our verification obligations. These providers are bound by strict confidentiality and data security requirements.
• Fraud Prevention Services: Certain technical and behavioral data may be shared with fraud screening and cybersecurity service providers to protect the platform against unauthorized access, account fraud, and financial crime.
• Legal Proceedings: ph961 may disclose personal data to courts, law enforcement agencies, or legal advisers where required to establish, exercise, or defend legal claims, or where compelled by a valid court order issued by a Philippine court.

All third parties who receive personal data from ph961 are required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was shared. ph961 does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.

ph961 uses cookies and similar tracking technologies on the ph961 Platform. A cookie is a small text file placed on your device by a website server. Cookies allow ph961 to recognize your device across sessions and provide a more personalized and secure experience.

ph961 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the ph961 Platform to function. They enable core features such as login session management, security token validation, and page navigation. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the ph961 Platform — such as which pages are visited most frequently and whether error messages are received. This data is used in aggregate to improve Platform performance and user experience.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, game lobby filters, and display preferences — so you do not need to re-enter them on each visit.
• Security Cookies: ph961 uses security cookies to detect fraudulent activity, prevent unauthorized account access, and authenticate legitimate user sessions. These are a subset of strictly necessary cookies.

Most browsers allow you to control cookie settings through the browser's privacy or settings menu. You may choose to block or delete cookies; however, blocking strictly necessary cookies will impair your ability to use the ph961 Platform, including the ability to log in to your Account.

ph961 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, and as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your active Account, and for a minimum of 5 years after Account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with AMLA requirements and BIR regulations.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship (Account closure), consistent with AMLA and PAGCOR requirements.
• Gaming and Session Data: Retained for a minimum of 3 years from the date of each gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Records: Retained for 3 years from the date of each interaction, to support quality assurance and dispute resolution.
• Marketing Preferences and Consent Records: Retained for the duration of your Account and for 1 year after withdrawal of consent, to demonstrate compliance with consent obligations.
• Technical and Log Data: Retained for 12 months from the date of collection, after which it is automatically deleted or anonymized.

Upon expiry of applicable retention periods, personal data is securely deleted, anonymized, or pseudonymized in accordance with ph961's internal data lifecycle management procedures. Anonymized or aggregated data that can no longer identify any individual is not subject to retention limits and may be retained indefinitely for statistical and analytical purposes.

ph961 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and the ph961 Platform is encrypted using TLS 1.3 (Transport Layer Security). Sensitive data stored in our databases — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within ph961's systems is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data undergo privacy and security training and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): ph961 offers and strongly recommends enabling two-factor authentication (2FA) on your Account for an additional layer of login security. Internal administrative access to player data systems also requires multi-factor authentication.
• Intrusion Detection: ph961 operates continuous automated monitoring and intrusion detection systems to identify and respond to suspicious access patterns and potential security incidents in real time.
• Security Audits: ph961 conducts regular internal and third-party security assessments and penetration testing of our Platform infrastructure to identify and remediate vulnerabilities proactively.
• Data Breach Response: In the event of a personal data breach that poses a real risk to the rights and freedoms of affected individuals, ph961 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act and NPC Circular 16-03.

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by ph961:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected, processed, and used by ph961. This Privacy Policy constitutes our fulfillment of this right.
• Right of Access: You have the right to request a copy of the personal data ph961 holds about you, including information on how it has been processed and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data ph961 holds about you. You may update most profile information directly through your Account settings.
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent is the lawful basis). Note that this right is subject to ph961's legal retention obligations under PAGCOR regulations and AMLA, which may require us to retain certain data even after Account closure.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on ph961's legitimate interests, and where your particular situation warrants an override of those interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ph961 in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Lodge a Complaint: If you believe ph961 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint channels.

To exercise any of the above rights, please contact ph961's Data Protection Officer at [email protected]. ph961 will respond to all data rights requests within 15 business days of receipt, in accordance with NPC guidelines. We may request additional identity verification before processing your request to protect your Account security.

ph961 is strictly an adult platform. In compliance with PAGCOR regulations and Philippine law, ph961 does not knowingly accept registrations from, collect personal data from, or provide gaming services to any person under the age of 21 years.

ph961 implements the following measures to prevent underage access:

• Date of birth is collected at registration and validated to confirm the 21+ age requirement before Account activation proceeds.
• KYC verification — which requires submission of a government-issued ID — is required before real-money deposits and withdrawals are permitted, providing a further layer of age verification.
• ph961 reserves the right to request additional age verification documents at any time where there is any reasonable doubt about a player's age.

If ph961 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant Account, delete all personal data associated with that Account (to the extent permitted by law), and report the incident to PAGCOR where required. Any winnings associated with an underage Account will be forfeited.

ph961 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements.

When we make material changes to this Privacy Policy — meaning changes that significantly affect your rights or our data processing activities — we will notify you by email to your registered Account address and/or by a prominent notice on the ph961 Platform at least 7 days before the changes take effect.

Minor updates — such as corrections of typographical errors or clarifications that do not alter the substance of the Policy — may be published without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the ph961 Platform after the effective date of any Privacy Policy update constitutes your acknowledgment of the revised Policy. If you do not agree with the revised Policy, you should discontinue use of the ph961 Platform and may request Account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or ph961's personal data processing practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — Response within 2 business hours.
• Live Chat: Available 24/7 directly through the ph961 Platform. Average response time under 2 minutes.

When submitting a privacy-related inquiry, please include your registered Account username (if applicable), a clear description of your request or concern, and any relevant reference information to help our team address your inquiry efficiently.

If you are not satisfied with ph961's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through the NPC's official website and complaint filing process.